How much do your phone calls really cost?

0800, 0870, 0843, 0845, 0844, 0871, 0333, 0345, 0300 - there are so many new types of phone numbers, that it's become confusing and difficult to know how much they cost to call.

This guide reflects the cost of calling common UK phone numbers from all UK phone providers, including mobiles.

Important Update:

From 1st July 2015, the cost of calling 084, 087, 09 and 118 numbers changed.  Calls are now made up of an “Access Charge” and a “Service Charge”.  Click here for more information on how this affects you.

 

 

01 and 02 geographic numbers

These numbers relate to specific locations in the UK and are used for business and residential lines. Eg. Bournemouth is 01202, Plymouth is 01752 and London is 020.

How much do calls cost? Nowadays, most callers will have an inclusive allowance on their landline or mobile for calling these numbers. Outside of inclusive allowances, calls cost 2p to 12p per minute plus a connection fee of around 17p per call from landlines or 3p to 45p per minute from mobiles. The call cost is set by the caller’s provider.

03 non-geographic numbers

The new 03 ‘UK Wide’ numbers are used by businesses, charities, and other non-profit making organisations, such as the BBC, RSPCA, Ofcom and a number of government departments as an alternative to 08 numbers. The ranges include 0300, 0303, 0330, 0333, 0344, 0345, and 0370.

How much do calls cost? Nowadays, most callers will have an inclusive allowance on their landline or mobile for calling these numbers. Outside of inclusive allowances, calls cost 2p to 12p per minute plus a connection fee of around 17p per call from landlines or 3p to 45p per minute from mobiles. The call cost is set by the caller’s provider.

071-075 and 077-079 mobile numbers

How much do calls cost? Some landline operators and most mobile operators offer deals with inclusive calls to mobile numbers. Outside of inclusive allowances, calls to mobile numbers cost 3p to 32p per minute plus a connection fee of around 17p per call from landlines or 3p to 45p per minute from mobiles. The call cost is set by the caller’s provider.

070 personal numbers

These numbers are different from mobile numbers – they are more (very!) expensive to call. They are often used as a ‘follow me’ service where calls are diverted to another on busy or no answer. Some small businesses and sole traders use these numbers to make it easy for them to manage calls.

How much do calls cost? Calls to 070 numbers can cost up to 65p per minute from landlines or up to £2 per minute from mobiles. Services using these numbers are regulated by PhonepayPlus.

080 freephone numbers (0800 and 0808)

Businesses of all sizes use 0800 numbers to help promote their product or service, as research shows that 90% of people know that dialling an 0800 number is free to call.

How much do calls cost? Calls are free of charge from all UK landlines and from 1st July 2015 calls to 0800 and 0808 numbers became free to call from all UK landlines and mobiles!  Read more here.

cost of calling

Chargeable 084, 087 and 09 numbers

These were historically used by businesses and organisations for sales, enquiry and customer service lines and for some pay as you go internet access services, however these days tend to be recorded information lines, chatlines and international dial through services.

The call cost consists of two parts. There’s an Access Charge set by and paid to the benefit of the caller’s landline or mobile provider and a Service Charge set by and paid to the benefit of the called party and their telecoms provider.

The Access Charge can be up to 12p per minute from landlines or up to 45p per minute from mobiles. The caller’s phone provider must list the details in their tariff lists. The Service Charge varies depending on the number called and the called party must show it wherever their number is advertised or promoted.

We’ve created an online tool to find out exactly how much the Service Charge is for every 084, 087 or 09 number – click here to search for the exact cost of calling these numbers

 

084 service numbers (0843, 0844 and 0845)

How much do calls to 084 numbers cost? Calls are charged from 1p up to 7p per minute, plus your phone provider’s access charge.

087 service numbers (0870, 0871, and 0872)

How much do calls cost? Calls cost from 6p up to 13p per minute (plus your phone provider’s access charge). Services provided on these numbers are regulated by Phonepayplus to provide additional protection for callers.

09 premium rate numbers (090, 091 and 098)

09 numbers are mainly used for paid for services such as international dial-around services, competitions, TV voting, horoscopes, adult chat lines and professional advice lines. You can bar calls to 09 numbers, as you can with other numbers. These numbers are also regulated by Phonepayplus.

How much do calls cost?  Calls can cost between 10p and £6 per call and/or £3.60 per minute, plus your phone provider’s access charge.

Source: Ofcom

Page last updated March 2016