Call Routing Plans
Create bespoke routing plans, tailored to your business.
- £5 a month
Have your phones ring in the order you choose. If the first line is busy or unanswered, the call is forwarded to the next available line.
Connect a percentage of your calls to different targets. Eg. 20% to line 1, 40% to line 2 and 40% to line 3.
Simultaneous Multiple Targets
Have all your phones ring at once when your Planet Numbers phone number is dialled (even when these phones are in different locations).
Time of Day Routing
Choose where calls are delivered depending on the time of day or day of week. For example, you might choose to answer calls at your office 9am to 5pm, and outside of these hours on your mobile phone.
Create a bespoke routing plan or voicemail for out of hours, closed dates, including bank holidays and any other special dates.
Get started by choosing a number.
Additional Services For Your Chosen Numbers:
Call Centre Package
The easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staffFind out more
No more scrabbling for a pen and paper - record any incoming call when you need toFind out more
It's never been more important to know where your business is coming from - call data reports show you instantly.Find out more
Perhaps you have an office overseas? With this service your customers will dial your virtual UK phone number and have no idea they're speaking to you in another country!Find out more
Multiple Destination Routing
Precisely control how your calls are connected to different destination numbersFind out more
Post Call Surveys
Post Call allows activity to continue on the call after either the caller or agent have ended the call.Find out more
Time of Day Routing
Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.Find out more
Allows callers to select an option via the telephone keypad to connect their call to their desired department.Find out more
Welcome every call with a friendly and helpful pre-recorded greeting.Find out more
Call Answering Service
When all your phone lines are busy our receptionists will professionally answer your incoming calls for you
Find Out More
To find out more about Call Routing Plans please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.