Post Call Surveys
Post Call allows activity to continue on the call after either the caller, agent or both parties have ended the call.
- Price on application
An example of Post Call is to conduct a feedback survey after a call.
The caller could leave feedback on the Customer Service they have received during the call. The Agent would hang up and the Caller would then be connected to an IVR menu where they are asked a series of questions; they respond by pressing the relevant numbers on their telephone keypad (e.g. How helpful was the agent on a scale of 1-5).
Another example might be that the Caller wants to register to receive some information and the Agent asks them to leave their contact details, the Agent hangs up and the Caller is passed through to a voicemail to leave their contact details.
Get started by choosing a number.
Additional Services For Your Chosen Numbers:
Call Answering ServiceWhen all your phone lines are busy our receptionists will professionally answer your incoming calls for you
Call Centre PackageThe easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staff
Call TrackingIt's never been more important to know where your business is coming from - call data reports show you instantly.
International RoutingPerhaps you have an office overseas? With this service your customers will dial your virtual UK phone number and have no idea they're speaking to you in another country!
Multiple Destination RoutingPrecisely control how your calls are connected to different destination numbers
Post Call SurveysPost Call allows activity to continue on the call after either the caller or agent have ended the call.
Time of Day RoutingConnect your incoming calls to different destinations depending on the time of the day and/or the day of week.
Virtual SwitchboardAllows callers to select an option via the telephone keypad to connect their call to their desired department.
Find Out More
To find out more about Post Call Surveys please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.