Post Call Surveys

Post Call allows activity to continue on the call after either the caller, agent or both parties have ended the call.

Cost
Price on application

An example of Post Call is to conduct a feedback survey after a call.

The caller could leave feedback on the Customer Service they have received during the call. The Agent would hang up and the Caller would then be connected to an IVR menu where they are asked a series of questions; they respond by pressing the relevant numbers on their telephone keypad (e.g. How helpful was the agent on a scale of 1-5).

Another example might be that the Caller wants to register to receive some information and the Agent asks them to leave their contact details, the Agent hangs up and the Caller is passed through to a voicemail to leave their contact details.

Get started by choosing a number.

Additional Services For Your Chosen Numbers:

Call Answering Service

When all your phone lines are busy our receptionists will professionally answer your incoming calls for you

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Call Centre Package

The easiest way to get an effective in-house 'call centre' without the expense of new equipment or additional staff

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Call Queuing

Let your customers know you'll be with them shortly

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Call Recording

No more scrabbling for a pen and paper - record any incoming call when you need to

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Call Tracking

It's never been more important to know where your business is coming from - call data reports show you instantly.

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Call Whisper

Easily identify which number is being called. Ideal for home workers.

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International Routing

Perhaps you have an office overseas? With this service your customers will dial your virtual UK phone number and have no idea they're speaking to you in another country!

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Multiple Destination Routing

Precisely control how your calls are connected to different destination numbers

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Post Call Surveys

Post Call allows activity to continue on the call after either the caller or agent have ended the call.

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Time of Day Routing

Connect your incoming calls to different destinations depending on the time of the day and/or the day of week.

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Virtual Switchboard

Allows callers to select an option via the telephone keypad to connect their call to their desired department.

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Welcome Greeting

Welcome every call with a friendly and helpful pre-recorded greeting.

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To find out more about Post Call Surveys please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.

Call Answering Form