Telephone Answering Service

When all your lines are engaged, when your office is closed, or when there’s simply nobody around to respond, our UK team will answer your incoming business calls for you — instantly and professionally.

Bronze Package

Free Account Set Up

£24.99 Monthly Fee
20 Included messages per month
Additional messages just £1.75 each
Calls always answered in the UK
30 Day minimum contract term
14 Day free trial

Silver Package

Free Account Set Up

£49.99 Monthly Fee
50 Included messages per month
Additional messages just £1.50 each
Calls always answered in the UK
30 Day minimum contract term
14 Day free trial

Gold Package

Free Account Set Up

£94.99 Monthly Fee
100 Included messages per month
Additional messages just 95p each
Calls always answered in the UK
30 Day minimum contract term
14 Day free trial


Your telephone calls answered within three rings

We all hate voicemail, especially when we call a business. That’s why it’s vital your customers’ calls are always answered by a real, live person, quickly and politely. It can literally be the difference between getting a new customer, and missing out. With Planet Numbers’ Call Answering Service, you can rely on our professional, friendly UK operators to answer your incoming phone calls within three rings. We’ll answer calls between 08.30 and 18:00, Monday to Friday.

Your customers are none the wiser

We want your customers to think they’re talking to a member of your team. So we’ll answer with your company name and say exactly what you’ve asked us to say. You can choose to have your calls transferred to another line, your mobile say, or our operators can simply take a message and deliver it to the correct person by email or sms text message.

Choose a short-term or ongoing contract

Some businesses simply use our answering service for a month at a time — perhaps during busy sales phases or during the holiday season when staff numbers are down. Others prefer a rolling contract to provide an ongoing safety net to ensure their important sales calls are never missed. The minimum contract is just 30 days. See the ‘Our Packages’ panel above for details.

No charge for wrong numbers

If someone calls you by mistake or with unwanted sales or nuisance calls, we won’t charge you for answering.

Frequently asked questions

Will all my calls be answered by Planet Numbers?

We’ll never outsource your calls to another business. All the calls you send to us will be answered by our fully trained receptionists, here in Bournemouth.  You can decide whether to send all your phone calls to us – or only the calls you’re too busy to answer yourself.

Is there a cost to forward calls to a landline or mobile?

If you choose, we can attempt to transfer calls to you for an additional cost of £0.50 plus £0.03 per minute for calls routed to a UK landline, and £0.06 per minute for calls connected to a mobile.  International pricing is also available on application.

How are calls handled outside of office hours?

Between 18:00 and 08:30, your calls will be sent to a dedicated voicemail system with a personalised recorded greeting for your business.  Alternatively we can transfer these calls to another number of your choice – for example, your mobile.

What is your minimum contract term?

After your 14 day FREE trial period, our call answering service contracts run on a simple monthly rolling term.  All we ask is for one months notice to close your account.

Find Out More

To find out more about Telephone Answering Service please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.