Telephone Answering Service

When all your lines are engaged, when your office is closed, or when there’s simply nobody around to respond, our UK team will answer your incoming business calls for you — instantly and professionally.

Your telephone calls answered within three rings

We all hate voicemail, especially when we call a business. That’s why it’s vital your customers’ calls are always answered by a real person, quickly and politely. It can literally be the difference between getting a new customer, and missing out.

With Planet Numbers’ Telephone Answering Service, you can rely on our professional, friendly UK operators to answer your incoming calls within three rings. We’ll answer calls between 8.30 am and 6pm, Monday to Friday.

Your customers are none the wiser

We want your customers to think they’re talking to a member of your team. So we’ll answer with your company name and say exactly what you’ve asked us to say.

You can choose to have your calls transferred to another line, your mobile say, or our operators can simply take a message and deliver it to the correct person by email or sms text message.

Choose a short-term or ongoing contract

Some customers simply use the service for a month at a time — perhaps during busy sales phases or during the holiday season when staff numbers are down. Others prefer a rolling contract to provide an ongoing safety net to ensure their important sales calls are never missed. The minimum contract is just 30 days. See the ‘Our Packages’ panel below for details.

No charge for wrong numbers

If someone calls you by mistake or with a spam or nuisance call, we won’t charge you for answering.

Pricing at a glance

 Bronze PackageSilver PackageGold Package
Account Set up feeFREE FREEFREE
Monthly fee£24.99£49.99£84.99
Included messages2560100
Additional messages£0.95£0.85£0.80
Calls answered in UKAlwaysAlwaysAlways
Minimum contract term30 Days30 Days30 Days
Call Answering times (Mon-Fri)08:30- 18:0008:30- 18:0008:30- 18:00

Outside of these hours your calls can be automatically routed to a mobile or landline, or alternatively to a personalised voicemail. All prices are quoted exclusive of VAT.

Find Out More

To find out more about Telephone Answering Service please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.