Virtual Switchboard

Ensure customers are connected to the correct department, quickly and efficiently.

Customers expect to be dealt with as quickly and efficiently as possible. Our Virtual Switchboard solution provides an automated solution to ensure your customer is connected to the appropriate representative, based on the responses to the options you offer – by using their telephone keypad.

Our Virtual Switchboard service immediately greets each and every one of your customers when they call your business. The fully customisable voice that your customers hear, which can be recorded by yourself, by one of our helpful staff or by a professional team, will meet your customers with a friendly welcome and invite them to proceed to the next step.

You can choose as many options as you like so your customer gets transferred to the advisor that best suits their needs, saving both time and money.

The response your customer gives to the options determines where the call gets routed.

For example:

  • ‘Press 1 for Sales’
  • ‘Press 2 for Technical Support’
  • ‘Press 3 for Accounts’

As soon as your customer presses the relevant number on their keypad, their call is instantly and automatically transferred to the predetermined destination number, which can be changed as often as required, using the Planet Numbers Online Control Panel or by calling one of our trained staff.

Find Out More

To find out more about Virtual Switchboard please complete the following or call free on 0800 0886 886 and speak with one of our friendly team.