Browse our latest blogs and news features to catch up on all the latest developments here at Planet Numbers.

call handling

Call Handling Service: Learn What Call Handling Is and How It Can Benefit Your Business

10th January 2020

Your current business is doing exceptionally well lately. You’re beginning to generate more leads, and you’re in a very good position to start growing and building upon your company. That being said, it’s time that you knew what to do next. One of the best ways that you can upgrade your company is by adding More…

What is SIP

What Is Sip Trunking? Plus 5 Benefits You Won’t Want to Miss!

2nd January 2020

You’ve certainly seen the name “SIP trunk” floating around online recently. It’s everywhere, and you might have a slight idea of what it is, but the fact is that it’s difficult to know what SIP trunking is just from the name. So, what is SIP trunking and what can it do for your business? We’re More…

sip trunks

How Many SIP Trunks Does My Company Need?

6th December 2019

Never heard of the Erlang formula? Not sure what SIP trunking even means? No problem–you can still figure out how many SIP trunks your business needs. Calculating SIP trunk needs is a little more complicated than just figuring out how many calls you have coming in and how many users you have at a given time. More…

call handling

3 Important Call Handling Services Your Business Needs

29th November 2019

According to a recent survey, one-third of respondents claimed that the most frustrating part of dealing with call centres is the automated call system. There is nothing more frustrating than trying to deal with a machine when you need someone to answer your questions. Thanks to Call Handling services, gone are the days where you lose customers because More…

memorable telephone numbers

Creating a Call Answering Service Script

28th November 2019

Our telephone answering services are a lifeline for many businesses. You can always count on our call agents to engage your customers calmly and professionally. But the quality of our services relies on the scripts you place in our hands. Call answering services are supposed to represent the companies that contract them. A customer is More…

0800 Numbers

0800 Numbers Explained

24th November 2019

Chances are you’re more familiar with 0800 numbers than you might think. It’s one of the most frequently used phone number prefixes in the UK, with tens of millions of lines using it. Whenever you hear one of those advert jingles where they sing out the phone number at the end, chances are it’s an More…

call recording benefits

The Many Benefits of Call Recording for a Business

19th November 2019

Some people are hesitant to utilise our call recording feature. They cannot help but question the ethical and legal considerations of such a feature. Believe it or not, the call recording feature is used widely throughout the UK. The government permits every business to record conversations with their customers over the phone so long as More…

0345 numbers

0333, 0330, and 0345 Numbers Explained

16th November 2019

We’re all aware of free 0800 numbers, but many of us aren’t so aware that other 08 numbers, such as 0870 numbers, cost a premium to call. In 2007, Ofcom launched 03 numbers, in an effort to make things clearer for consumers. These include 0300, 0330, 0333, and 0345 numbers. Many of us are still unaware of More…

international phone calls

What Are International Toll Free Numbers?

12th November 2019

Research shows that the presence of toll-free numbers is good for business. This makes sense. The easiest way to compel clients to reach out to you is to inform them that they don’t have to pay for their calls. As a business, 0800 numbers are the only rational choice. But that only applies to customers More…

0845 numbers

Everything You Need to Know About 0845 Numbers

5th November 2019

0845 numbers have fallen out of favour among UK consumers. This is a fairly recent development, and it is understandable when you consider some of the limitations associated with the 0845 prefix. That being said, it would be a mistake to presume that 0845 numbers have completely faded from the market. Plenty of companies still More…

UK telephone number call costs guide

4th November 2019

A snapshot guide to typical UK telephone call costs. Table of call costs by prefix Call charges for numbers starting 01, 02, 03, 05, 07 and the Access Charge for numbers starting 084, 087, 09 and 118 are set entirely by the caller’s landline or mobile provider. Where a range of charges is shown for a More…

What is numerology, and how could it influence your choice of phone number?

3rd November 2019

Have you noticed that, since taking up a particular phone number for your business, the customers and deals your company has landed seem to have increased? Maybe it’s just because the new number is easier for people to recall, leading them to more often use it. That phone number’s unexpected success may even have sprung More…