Browse our latest blogs and news features to catch up on all the latest developments here at Planet Numbers.

improve call handling

7 Practical Tips to Improve Call Handling

4th August 2021

Technology has changed the way customers interact. Queries can now be answered online through a business website, chatbox, or email. However, this doesn’t eliminate the preference for real-time support across all contact channels, including calls. The nature of customer service calls remains the same; therefore, effective call handling is still a relevant strategy to employ More…

call answering service boosts customer support

6 Ways a Call Answering Service Can Boost Customer Support

9th July 2021

Investing in customer service should be just as important as your other functions like marketing. Why? Because it directly connects you to your customers. When customers are satisfied with your products and services and your customer service, they can help your business acquire new customers without cost. Word-of-mouth and positive feedback are more effective than More…

voip trends

The Most Influential VoIP Trends Shaping 2021 and Beyond

22nd June 2021

Telecommunications has greatly evolved over the past few years. Unlike two decades back, when people were limited to landlines, the rise of mobile devices and the world’s shift towards the online sphere have changed the way we approach connectivity. As the need for efficient communication continues to grow, phone systems have become vital components for More…

business woman and voip

What Can Your Business Do with VoIP?

18th June 2021

One of the fascinating technologies in the telecommunications industry today is VoIP for businesses. Voice over Internet Protocol (VoIP), otherwise known as phone service over the internet, allows enterprises to perform voice calls and deliver multimedia content through a broadband internet connection.  A VoIP phone system is a game-changing innovation for organisations with no call More…

best voip provider UK

6 Things to Look For in the Best VoIP Provider

16th June 2021

Voice over Internet Protocol (VoIP) technology has continued to grow over the years, making it easier for people to communicate with one another. Compared to traditional landlines, using VoIP is more convenient and efficient, and for a fraction of the cost, too. These benefits make the technology all the more essential for a business to More…

VoIP Hacking: How to Keep Your Business Protected

VoIP Hacking: How to Keep Your Business Protected

9th June 2021

Voice over Internet Protocol (VoIP) technology has grown to become more advanced in recent years and paved the way to next-level communication technology. With this in mind, there is a good chance that your hosting provider is doing everything through online platforms.  Partnering with a reputable provider ensures that you and your sensitive business data More…

How Has VoIP Changed the Way We Communicate?

6th June 2021

VoIP (Voice over Internet Protocol) has revolutionised how businesses worldwide communicate. Before its inception in the 1990s, companies had to rely on making international and long-distance calls. This was a nightmare, especially when you think about how each of those phone calls cost. Today, it’s not uncommon to see companies having their own VoIP systems. More…

5G and the future of VoIP

5 Ways 5G Can Impact the Future of VoIP

27th May 2021

Fifth-generation (5G) wireless technology is now available in selected cities worldwide. 5G networks are the next generation of mobile and data connectivity that delivers excellent speeds and a far more reliable connection on mobile devices than the previous generations. 3G, the wireless tech that many mobile users of today are most familiar with, was a More…

girl answering call

What is Number Spoofing – and How Can You Avoid This Type of Trap?

21st May 2021

Unfortunately, there are more and more cases of people falling prey to phone scams than ever before. While there are plenty of online scams and email traps emerging as the years go by, it seems that plenty of scammers continue to find phone scamming to be particularly lucrative. That’s largely because some of the techniques More…

VoIP phone

Now Really is the Time to Move Your Business to VoIP

20th April 2021

If you’re growing your business and are considering ways through which you can enhance the efficiency and scope of your voice communications, you may well have considered moving to VoIP. There are plenty of great reasons why you should! While PSTN and traditional telephony have served us well over the years, the world has moved More…

Have You Considered a Telecoms Audit?

14th April 2021

When you first set up telephony for your business, it is probably tempting to make things as simple and as cost-effective as possible. That makes sense! No one sets out in their everyday lives to create more expense or unnecessary work for themselves. However, when you set up telephony for your office in the first More…

woman on voip

SIP Trunks Explained by the Pros

8th April 2021

What is SIP Trunking? SIP, otherwise known as Session Initiation Protocol, is a type of voice over IP (VoIP) technology. It creates and terminates audio and video sessions with one or multiple parties in a hosted VoIP phone system. How does SIP Trunking Work? The ‘trunking’ element refers to phone line bundles shared by users. More…