By 2025, British Telecommunications (BT) will be run completely online rather than through physical copper cables. To make sure your business is ahead of the game, you’ll want to switch to VoIP as soon as possible.
There are many benefits your company will gain when switching to VoIP phone services. One of those is that you can customise your service with VoIP add ons.
Keep reading to learn more about five of the best VoIP add ons that we offer to our clients and see how they can benefit you and help you grow your business.
What is VoIP?
Before we jump right into the add-ons, let’s take a quick look at what exactly VoIP is. VoIP stands for voice over internet protocol. It essentially allows you to place phone calls via the internet rather than through telephone cables.
VoIP can help your company save hundreds of dollars and gives you a number of other benefits including:
- Meet customer expectations
- Become more competitive
- Improved agent training
You also get customisation and can add on as many or as few services as you need. We’ll look at what we believe are the best VoIP add-ons next.
With call tracking, you can get essential data about your customers as soon as they call. This allows you to have information about each caller and gather data about everyone that calls so you can know your customers.
Automatic Time-based Redirection
This feature allows you to determine where a call goes based on what time it is. That will allow you to send calls to voicemail or a call centre outside of business hours so you never have to worry about a customer not getting the attention they need.
If you take a lot of business on the road, then you’ll want to have mobile integration. This feature allows you to take phone calls from your business number on any mobile device so you don’t miss a thing.
When someone calls, it’s essential they get connected with the person that can help them as quickly as possible. You also want to make sure any VIP callers get immediate attention.
That’s where call queuing comes in. It not only puts people on hold in the correct departments, but it also allows certain callers to get moved to the front of the line based on preset criteria
Technically, you can use any broadband service to use VoIP services. However, if you’re not happy with your current service carrier or want to find a way to save even more money, we offer our own broadband service.
Our broadband is designed with VoIP in mind, which makes it ideal for ensuring all of these add-ons and more are working well.
Learn About More of Our VoIP Add Ons
Now you know about five VoIP add ons that can help you provide better customer service to help your business grow and thrive.
If you want to learn about more of the VoIP add ons that we offer so you can customise your setup, contact us today. We’d be more than happy to show you everything we can do for your company.