5 benefits of VoIP for a small business14th December 2018
One of the toughest aspects of running a small business is, as you know, balancing the management of your current workload while looking to take on more work and possibly expand further.
With the potential to reduce your outgoings and help you to run your small business at a higher level of productivity, Voice over Internet Protocol (VoIP) is a solution that could really suit the way you operate.
Here are five benefits that you can immediately begin to enjoy if you choose to switch your telephony service today.
Become more competitive
According to Forbes, “VoIP empowers small businesses,” and nearly 40% of small businesses had already switched from a traditional phone system by this time last year. When a customer calls your VoIP telephony service, they can receive the same, high-quality incoming call protocols as they would at a large organisation.
Your telephony system can be easily programmed to provide a professional level of automation, significantly cutting down on missed calls and transferring calls internally.
Give customers what they expect
It has been estimated that, by 2020, 85% of all customer interactions will be handled without any human agent. For a small business accustomed to delivering impressive levels of customer care and making direct sales, this can seem a daunting proposition.
Your new VoIP service, though, will actually grow with your business. It adapts as and when you want it to, thanks to its simple, cloud-based software. For now, you only have to program it once and then instantly see its benefits begin to work for your business.
Improved planning and training
With VoIP’s call recording options, you can use playback to assess the quality of customer care you provide and develop internal practices accordingly.
An excellent way to develop new or existing staff, this is more than learning from mistakes – it is building on the quality you already deliver, and developing a deeper, more personal understanding of your audience.
A benefit every small business wants to buy into – the cost of your monthly phone bill could be significantly slashed if you make the switch. VOIP for business removes unnecessary costs of contacting customers on their mobile devices.
For this reason, you can afford to improve your customer care and spend more time making sales calls or communicating your business proposal to clients.
High quality and security
This goes for everywhere you work. VoIP technology is now so advanced that callers are unable to tell the difference between a VoIP line and traditional landline. It is also much more secure, using encryption protocols that were simply impossible with older methods of telephony.
If you integrate your business mobile devices with your new service, your savings are not just limited to the new landlines. VoIP allows you to make and receive calls from as many devices as you want, ensuring that customers all over the world can always reach you .
We’re happy to provide expert assistance and help answer your questions if you would like to know more about VoIP. Get in touch with us today to learn more about VoIP for business purposes.
Recent 'VOIP' articles
What are the Requirements for VoIP?
In this fast-paced world that waits for no one, it is crucial to be on the top of your game if you want to achieve your goals. And one of the most important ways to keep up is connectivity. Unless you can stay in contact with those around you, you will have difficulty getting anywhere. More…
Using VoIP Overseas: An International Business Blessing
The Covid-19 outbreak has altered business practices throughout the world. As a result, we are no longer as eager to go to other countries for business as we were before. It is not only difficult because of social distance, but the cost is prohibitive. This is where the VoIP system comes into play to make More…
Everything You Need to Know About the 2025 PSTN & ISDN Switch Off
Even though it hasn’t happened just yet, there is one big pressing matter that Britain is about to face. This is the news that some people are talking about, but not everyone is ready for. Of course, the topic of the day is none other than the ISDN switch off and the PSTN switch off. More…