6 Reasons Why Call Queuing Is Important for Your Business28th February 2017
A call queuing service is important to your business for a number of reasons – from allowing you to better manage the ebb and flow of customer calls to providing an opportunity to engage with them. Read on to find out how a call queuing system could help you.
Gives a good first impression
First and foremost, a call queuing service gives a good first impression of your company. You can be assured that each call waiting is handled straightaway and in the same professional manner. Moreover, it shows that yours is a business that well, people want to do business with.
Let your customers know you value their call
Crucially, a call queuing system lets your customers know that you appreciate their call. It acknowledges their presence in a polite and consistent manner while allowing you to concentrate on the call in hand.
Keeps your callers informed
The key to the importance of a call queuing system is that it keeps your customers informed of where they are in the queue and how long they’ll have to wait. Keeping your customers informed and giving them an accurate estimate of timelines is crucial to keeping them happy. Even at a busy time of year, when you may experience a peak in calls, all of your customers will be kept informed.
Makes hang-ups less likely
An engaged tone can be off-putting to your customers, potentially leading them to hang-up – which could mean lost business for you. An engaged tone gives an unprofessional impression, with their clients left in the dark as to how long they’ll have to wait.
Use a professional call queuing system to ensure your customers’ calls are answered automatically, giving a good impression of your business and reassuring your customers, reducing the risk of losing them.
Gives you an opportunity to relay key messages
A call queuing service allows you to record a bespoke message, either by yourself or a professional voice artist. These systems also provide you with a crucial opportunity to communicate key messages about your business to your customers and give them ‘comfort’ information too. You can even choose a piece of music which sets the tone for the service you offer or simply sets a pleasing ambience.
Eases the burden
What’s more, a call queuing service will ease the burden for you and your colleagues. Taking the pressure off, as you’ll have peace of mind that comes with knowing that each call is being professionally handled – even if you can’t be there to do it yourself.
They’re easy to manage too; with just a click of a mouse, you can change the settings of your system. You’ll also have the opportunity to gain an insight into important data, such as the number of inbound or outbound calls – helping you to make informed business decisions.