Are VoIP Phone Systems the Future?18th June 2020
It’s safe to say that the way in which businesses and customers communicate is always going to change. This means, of course, that we will all eventually need to adapt to new technology, and the way that we reach out to each other through customer service, marketing and more. For the longest time, UK businesses have been dependent on BT’s PSTN networks and copper line technology. This has served us well! However, there are plenty of clear reasons why PSTN is by no means the way forward in an ever-changing world.
PSTN is a standard which, in itself, has been changing massively over the decades. However, the rise of superfast internet has given way to quicker, more streamlined communications standards across the board. Instead of communicating via copper line, many businesses are now sharing voice conversations through data instead. As little as ten years ago, this may not even have seemed possible. However, thanks to ongoing innovations and hard work behind the scenes, even the smallest of businesses are now connecting to their clients and other firms through high speed data.
This phenomenon in the corporate sector is known as VoIP – but what does it mean for your business and the future of its communications?
VoIP Is Quickly Sweeping In
If you look at big businesses and major corporations across the world, it is clear that VoIP is becoming more than just a fad. Already, businesses and offices are making use of superfast internet in a variety of different ways. However, voice communications over data has quickly become the leading way to streamline and speed up two-way comms for the better. Copper line and PSTN technology is still available – but VoIP is no longer the luxury or niche standard offered to you ‘just in case’.
Take a look at competing businesses in your industry, or even in your area. It will likely become very clear, very quickly, that they are doing more to connect with people on a more efficient basis. More so than ever before! Rather than let your business comms and connectivity depend on outdated standards, it surely makes sense to take control of the latest tech and more efficient standards to ensure that customers and clients receive the best possible service from you.
Think about it this way – what would you expect from a business you call as a customer or client? You’d expect speedy, streamlined connections – therefore, the same goes for the running of your business, too.
VoIP is Easy to Manage
One of the biggest highlights of using VoIP at all in business is the fact that it’s so easy to manage and maintain. That’s because there is no need for you to have to juggle physical lines or awkward hardware. Yes – you’ll need VoIP-ready phones and other hardware to be able to adapt to the tech – however, it’s a far cry from having to hook up all your lines and cables yourself. This also means that, in the long run, you’re going to have less to tweak and maintain, too.
One of the biggest pains of running traditional telephony and PSTN is the fact that they do require so much maintenance and care. To start, you are going to need to make sure that your whole office is connected at all times. Unfortunately, downtime on traditional phone lines can be fairly common. What’s more, if you really want to grow or upgrade your business, introducing new phones and users into your business means having to rewire significantly, and will also mean that you have to get an engineer involved to hook everything back up. With VoIP, especially managed and off-site, there is simply no need for these interventions. You can set up new users and phones from a cloud-based service.
Therefore, VoIP is likely to be an easily-manageable service that grows with you. For modern businesses, small and large alike, it means that you can really maximise your growth potential. It means that there is never any need for you to muddle around setting up hardware just to add a few people to your team. You can scale up and down as you need to without any kind of everyday hassle or stress.
VoIP is Always-On
We’ve established that PSTN and traditional telephony can be a nightmare to manage in terms of connectivity and maintenance. However, there is also the matter of clarity and call quality, too. With PSTN, your calls are always up and running – there’s no downtime, which means you can field calls day and night, and beyond that, the quality of calls you make and receive will vastly improve. This means that instead of having to struggle to hear the other caller, you will be able to hit every beat and never have to worry about missing details.
This is going to be of huge benefit to both you and your customers. One of the most annoying aspects of traditional telephony is the fact that lines can crackle and dip, and even cut out. With VoIP, these issues are extremely unlikely, if not eradicated altogether.
What’s more, you will be able to integrate VoIP with all manner of communication and media suites. This means that you can set up SIP trunking to establish your own platform and programs for people to communicate with one another across your business. The idea of setting up an all-in-one comms suite might seem too good to be true, but it’s very much a reality.
Is VoIP Right For You?
Regardless of the size of your business and no matter what you do, there is always going to be worth in you setting up VoIP. The fact is, it is the future of corporate communications. Therefore, if you really don’t want to fall behind the pack, you should be taking immediate steps to embrace new technology.
VoIP is not unattainable, and what’s more, it is extremely affordable even to the smallest of businesses and services. It’s time to start looking into VoIP – why not let Planet Numbers show you the best of what’s available? Give us a call today on 08000 886 886 to speak to one of our friendly specialists.