Auto Attendant and IVR19th August 2016
In the modern world of fast paced business, staff productivity is of paramount importance. You wouldn’t wish to be called away from the important work you’re doing to answer a call that’s for someone else, and neither would your staff. Answering a call only to redirect it to another member of staff takes time away from their work, plays havoc with their concentration and can sometimes just feel like a pointless task!
One solution to this issue is to employ a full time receptionist to answer all incoming calls, but this isn’t always practical – unless you receive an awful lot of incoming calls each day, you’ll be paying an extra salary for very little return.
So how can I keep my staff productive, whilst keeping my customers happy?
Easy! With Auto Attendant and IVR from Planet Numbers, every caller will be greeted with a friendly welcome message and a list of options (i.e press 1 for sales, 2 for accounts, 3 for customer services, etc.) so they can direct their call themselves. Once they’ve gone through the list of options, their call will be automatically directed to the appropriate staff member, department or even office.
As flexible as your business
We understand that members of staff come and go, offices move and departments merge. That’s why Auto Attendant and IVR can be controlled through the Planet Numbers Online Portal at any time of day or night, all for FREE!
If you’d like to find out more about how Planet Numbers can help your business, including Auto Attendant and IVR please click here or give us a call on 08000 886 886 and talk to a member of our friendly team.