Auto Attendant – The Benefits

23rd August 2010

You might not be familiar to the technological name but we’ve all experienced Auto Attendant on a telephone call at some point or another. When you call a big company, lets say your mobile phone provider, you will often be greeted with a message and be given a list of options. Let’s use Orange mobile in this case.

Once connected, you’ll often be greeted with a menu with a variety of different options. For example, “Press one to hear your remaining minutes. Press two if your phone has been lost or stolen… Etc”

So why do businesses opt for this service on their telephone number? Most of the time, it’s to offer the customer an easy, quality experience when trying to get an answer to a question or problem.

If your phone had been lost or stolen, you’d press two on your keypad and would be transferred to the department that would best help you. The same would happen if you had had problems with any of your services. By offering you these options, the business would save your time and theirs by getting your problem solved as quickly as possible.

This service can be available to you when you take out an 0845, 0844, 0800 or 03 telephone number. Simply call us on 08450 777 777 and we’ll be happy to talk you through setting it up.