Blackberry Blackout

11th October 2011

A huge system blackout at Blackberry’s data center in Slough yesterday left millions of Blackberry users all over the UK, Europe, Africa and Middle East without service.

Users were unable to access emails, browse the web or use Blackberry messenger, which is an application very popular amongst teenagers. The blackout started to occur yesterday morning and still wasn’t completely fixed until late into the night. Although for a period of this morning it was up and running and on Blackberry’s official Twitter page they tweeted; “Blackberry services have been restored – We apologise to our customers for any inconvenience caused,” it is reported that they are still experiencing problems.

With customers turning to the internet and phone providers to vent their anger on the fact their service was down, companies, such as Orange, are sending out texts explaining that there is no need to get in touch and that the issue will resolved soon.

Personally, being an Orange Blackberry customer, I have recently received a text which read:

“Hi from Orange. We’re sorry, some Blackberry customers are still experiencing problems with sending & receiving emails, browsing the internet & using Blackberry messenger. Blackberry are looking into this urgently and hope to resolve it soon, so there’s no need to get in touch. Thanks for your patience.”

Although emails, internet and Blackberry messenger have been affected, text messages and Blackberry users, served by a corporate server, appear to be unaffected.

The blackout led to the company’s stock dropping 20 per cent (which is £1.9billion in value.) Blackberry now faces losing more of the market share to it’s smartphone rivals. Most importantly the iPhone.