Call Queuing
6th July 2012There are several compelling reasons to establish a call queuing system with your business. First of all, you cannot always handle every call you receive right away, especially if your company has multiple clients or customers. By letting your customers know that you will be with them shortly, a call queuing service allows you to keep callers on the line. Such a courtesy also lets your customers know that their call is valuable to you. In this sense, having a call queuing system is far superior to simply letting overflow calls go to the engaged tone. When you have a call queuing system working for you, your customers are always interacting with your business whenever they call. This is the next best option to having an actual person answer every single call.
There are many reasons why Planet Numbers is the best company to go with when you want to establish a call queuing system for your business.
Easy to manage
With the Call Manager Suite, you can quickly and easily make changes to the settings of your Planet Numbers call queuing system. This is significant, since there are several options to choose in order to customize the call queuing message for your business. By customizing your message, you can ensure that customers are informed in the most polite manner possible that their call will be answered as soon as an operator becomes available. You can choose from one of the Planet Numbers pre-recorded messages, or you can record one yourself.
You can also choose what type of music plays during your call queuing message. The options include classical, dance, smooth, and seasonal. Of course, you can listen to all the options before making your choice.
Once you have the service in place it works automatically. This means that there is virtually no maintenance required from you as the business owner. If you want to pick the number of callers that can be held in queue at one time, you can do it with a simple mouse click on the Call Manager Suite. The ease of use of the software is impressive.
If the manageability of this service was not enough to entice you, there are also other reasons to go with Planet Numbers when you wish to set up call queuing.
The price is right
When you purchase a Planet Numbers phone number, the call queuing feature is free. As such, you do not have to establish a budget specifically for call queuing, and can instead use the money on other areas your business. You need to purchase a phone number for your business anyway, so why not improve your inbound call service while you’re at it? Whether it’s an 0845 number, an 0844 number or an 0800 number you want, you will get this valuable feature as a free add on.
For all the reasons above and more, Planet Numbers is the company to go with when you want to set up call queuing with your business. To get started, all you have to do is call us.
Recent 'Phone Services' articles

What are the Requirements for VoIP?
In this fast-paced world that waits for no one, it is crucial to be on the top of your game if you want to achieve your goals. And one of the most important ways to keep up is connectivity. Unless you can stay in contact with those around you, you will have difficulty getting anywhere. More…

The Switch to VoIP Phones Is Inevitable
A recent report by Vigour Times has highlighted that around two million customers have removed their landlines in support of new systems, while 160,000 were forced to switch each month starting April of last year. BT agrees that the 40-year-old landline system has become obsolete and less reliable and must be replaced with modern and More…

Using VoIP Overseas: An International Business Blessing
The Covid-19 outbreak has altered business practices throughout the world. As a result, we are no longer as eager to go to other countries for business as we were before. It is not only difficult because of social distance, but the cost is prohibitive. This is where the VoIP system comes into play to make More…