Do You Have Emergency Call Routing Solutions in Place?20th August 2020
When running a business in the modern age, it stands to reason that you should always have a few backup solutions in place. After all, your clients and customers are going to demand that you offer a fantastic service around the clock! This is all well and good, but what happens if you happen across technical difficulties? It surely makes sense to have some sort of contingency plan in place.
Unfortunately, when you rely on older PSTN connectivity and telephony standards, you will often find that you can only do so much. Old school telephone systems are the be all and end all for some businesses. However, this rarely needs to be the case when you are working with an off-site call handling service.
As part of our dedication to our business customers, Planet Numbers offers a fantastic call handling option for those firms who needs more backing up than most. If you are handling any kind of calls from customers, you must always be ready to process them as soon as possible. Do you really want to let your customers down? Hopefully not!
Let’s take a quick look at emergency call routing, and why you might wish to set up such a package through Planet Numbers as a priority.
The Worst Case Scenarios
Ask any business owner what the worst case scenario is when running a firm from day to day, and they will likely tell you that some form of systems malfunction is likely to be at the top of their list of nightmare situations. After all, if you are reliant on computers, internet connectivity and more besides, you’re going to be putting a lot of faith and power in technology!
Therefore, leaving everything up to chance through an outdated telephony or data processing service really isn’t the way to go. As standard, you should have some sort of plan in place to back up your incoming call stream.
Imagine what would happen, for example, if your systems went down and you’re in the middle of processing a heavy workload for the day. How do you ensure that you get back on track? This is about more than just saving face through data backups. You’re going to need a second plan of attack for getting back on track again.
Keeping Customers Happy
While you may find that there are some customers and clients out there who are willing to be open-minded and understanding if your communications go down, it’s going to be hugely inconvenient for the vast majority of them. Therefore, you’re going to need to keep some form of communications contingency in place so that you don’t let anyone down.
There is no need to stress out about this side of things, however! Setting up a secondary telephony or backup service is easier than you might think. This really doesn’t mean you have to fiddle around with connectivity or hardware at your end. PSTN and traditional telephony backups will normally require you to completely rewire and refit your premises. This is, of course, always going to be a bit of hassle for even the smallest of businesses.
Your customers are always going to demand some form of service throughout the day and even through the night. Therefore, there’s never a good excuse to risk letting them down. Of course, your own business’ demands and the natures of your queries may vary. However, it really does pay to keep ‘always on’, or as much as possible – for both your reputation and for your revenue potential.
How Can Outsourced Call Handling Help?
Luckily, there is a way for you to back up your incoming call streams without having to take on any of that fiddly rewiring or reimagining of your network. It’s necessary that you have a backup line in place, and the best thing you can do to run this efficiently is to outsource much of your incoming call interest through a call handling service off-site.
Many businesses, big and small alike, are starting to take on call outsourcing for the simple fact that it’s quick, easy, and cost-effective. What’s more, if you have a secondary point of contact based outside of your main premises, it means you’re always going to have a fallback option in place just in case your main lines go down for the day, or for hours at a time. When running a business that is always on, you’re really going to need to take all the chances you can to make sure you’re fielding all the calls and queries you can.
Outsourcing your calls means that there is always going to be someone off-site who can handle your calls for you. This means that in the worst case scenarios where your team are unable to take calls for whatever reason, you can always be sure that someone is on hand to pick things up for you. What’s more, managing things this way means that you will only ever need to pay flat, regular rates. There’s no need for you to have to fiddle around with employee benefits or payroll demands.
Protect Yourself With Planet Numbers
Planet Numbers is pleased to offer a comprehensive call handling service to help back up even the smallest or biggest of businesses. If you don’t yet have a back up plan in place in case your calls or systems go awry, it’s time to make sure you have a team off-site who can pick things back up for you in the worst possible case scenarios.
Planet Numbers offers an off-site call handling service built for a variety of means and purposes. However, many businesses find that they can rely on outsourcing their calls should they come across technical problems or any issues which are likely to bring their call centres down.
Therefore, now really is the time to start thinking about setting up an emergency solution for handling calls should things go awry. Why not take a look at Planet Numbers’ call handling and outsourcing services now? Our competitive packages and services are here to help make things easier on your daily running.