Even in today’s digital-driven world, customers still prefer phone calls over other communication channels. This option gives them a direct line to your business, rather than an automated message that will have them wait. Organisations that fail to realise the business potential of phone calls are at risk of missing out on valuable opportunities. However, having a dedicated in-house telephone answering team is not practical for all organisations.
Fortunately, you may outsource telephone answering to professionals. Some might argue that hiring a telephone answering service will only lead to additional expenses. But it might be the key to improving your bottom line. It provides an effective solution to upgrading customer service, which enhances your organisation’s standing among the competition.
The Advantages of a Telephone Answering Service
Consider it an investment when you hire call answering services for your organisation. Much like the other solutions you adopt to improve processes, this service allows you to redirect your attention towards income-generating activities. Additionally, it helps you reduce operating costs in the long-term.
The amount you have to pay for outsourcing your call answering functions is small compared to how much you will save and earn in the long run.
- No Employee Overtime: Most people expect 24/7 customer service, resulting in calls well-after business hours. Failing to answer these calls may result in missed opportunities, like conversions and sales. With a telephone answering service, you have skilled telemarketers taking these calls at a fraction of the cost of a full-time employee and their overtime pay.
- No Additional Hiring: Some organisations hire a full-time receptionist to handle calls, but it presents the same problems. You will still have to pay them every time they stay behind office hours to take calls. A telephone answering service has flexible plans that allow you to choose the best option for your organisation.
A telephone answering service allows you and your staff to shift your focus on the core business. Your in-house staff can shift their focus to creating products and services that help your existing clients.
- Expand Business Hours: Make your organisation accessible to clients after business hours and during the weekends and holidays. Depending on the plan you get, your telephone answering service can take calls all-year-round.
- Expand Services: Make your landline into an effective and efficient acquisition and conversion tool. Telephone answering agents are trained to follow the script provided by your organisation. Give them the appropriate sales pitches that will increase your revenue.
In addition to these, the service effectively improves your organisation’s customer service. When people call, they expect a human voice to respond. This makes it easier for them to build a relationship with your organisation.
Planet Numbers understands the importance of staying connected with your audience. Our telephone answering service is geared towards helping you achieve your short and long-term business goals. Allow us to help you improve your bottom line.
Get in touch with us for more details. Call 0800 0886 886 or reach out to us here.