New Ofcom Regulations Due – 1st July 2015

24th April 2015

OfcomOfcom, the UK telecoms regulator is making some important changed to the way consumers will be charged for calling 08 numbers.

Consumers are often confused as to the cost of calling these numbers ranges, and some are put off from dialling them as a result.  Ofcom is proposing to change this and make it clearer for everyone.

These changes are being introduced on 1st July 2015:

All calls to 0800 and 0808 freephone numbers will be free to call from ALL mobiles and ALL landlines.  There will be a small increase in the cost of operating a freephone number as a result, as calls originating from mobiles will cost slightly more than calls originating from landlines.

The cost of calls to any number starting 084, 087, 118 and 09’s will be divided in to two parts:

An access charge; this will be set by the phone provider that the consumer makes their calls from

A service charge; this will be set by the company that offers the service number the consumer dials.


These regulations affect all businesses that provide customers a non-geographic number to call for service.

From July 1st, 2015 it is a requirement to advertise the cost of calling your NGN in a new way that conforms to Ofcom, PhonePay Plus and the Advertising Standards Regulations.

Here at Planet Numbers, we think this is the perfect time for your business to start using a Freephone Number for your customers to call – it’s free for all callers, shows a commitment to customer care and costs surprisingly little.

Call us today (free, of course) on 08000 886 886 to discuss your options, and how to become compliant with the forthcoming regulation changes


STOP PRESS: Ofcom has just shared on Twitter a new radio explaining how call costs are becoming clearer on 1 July. Listen to it here:

Ofcom provides a guide for businesses, and what you need to do if you use a non-geographic service number. Most importantly, review all your advertising. You must ensure that your service charge is clearly displayed wherever you advertise or promote that number.  Click here to read the full guide for businesses