Ofcom release advice about nuisance calls.

7th June 2010

Nuisance calls can include unwanted sales and marketing calls (or faxes), abusive or threatening calls or silent calls.

Silent calls can be very frightening, particularly for people who live alone. In the vast majority of cases, these silent calls are not made by pranksters, burglars or stalkers. In fact they’re the work of a machine, called a predictive dialler, used by call centres to phone large numbers of people.

Ofcom is taking steps to help reduce the number of silent calls generated by predictive diallers by requiring companies that use these machines to play a recorded message on abandoned calls. This ruling came into effect on 1 March 2006.

However, if you have been receiving silent calls, please see http://www.ofcom.org.uk/complain/landline/silent/ for advice on what to do.

Malicious or nuisance calls, whether from people you know or from complete strangers, are a criminal offence. You should tell your phone company as soon as you receive a malicious or nuisance call from somebody. It doesn’t matter whether you know the caller’s identity or not.

For Ofcom advice on steps you should take if you receive an abusive or threatening call see http://www.ofcom.org.uk/complain/landline/nuisance/abusive/

You can stop unwanted sales or marketing calls to your home quite easily.

See http://www.ofcom.org.uk/complain/landline/nuisance/sales/ to find out how.

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