News

Browse our latest blogs and news features to catch up on all the latest developments here at Planet Numbers.

Receive Faxes as Emails

26th March 2019

Planet Numbers fax to email service allows your faxes to be received as email attachments so you are able to view or save them on your computer easily. Now when someone wants to send you a fax,  instead of having to own a fax machine, it can be sent straight to your email inbox, appearing More…

get a landline number for mobile

How to get a landline number for your mobile

19th March 2019

Have you ever wondered if it’s possible to get a landline number for your mobile? With Planet Numbers’ virtual landline numbers, it is possible to do this. One of the great things about having a virtual number is that its not tied to any specific handset or phone line. You can have a landline phone More…

Call answering service

How much does a call answering service cost?

12th March 2019

How does it work? Here at Planet Numbers, we provide experienced, well trained staff that will remotely answer the phone for you when you’re unable to answer yourself.  We will answer your calls in your company name in a professional and friendly way, taking all the information you require such as callers name, phone number and More…

cheap international calls

Pros and Cons of taking your business international

10th March 2019

Taking your business international can be daunting, and there are many pros and cons to consider when taking the big step to grow your business on the world stage. Not only are there financial considerations to make, but personal ones too. What about your family? What about your employees? Do I understand how foreign markets More…

Business Call Answering

Foolproof ways to improve customer service

5th March 2019

As a business owner, you are probably thoroughly accustomed to hearing the advice that customer retention is cheaper than customer acquisition. This certainly holds true in e-commerce, where you may need to keep paying more for clicks and conversions. Still, you might remain none the wiser about how exactly to charm customers into making repeat More…

Porting NGN

Why port your existing numbers to Planet Numbers?

1st March 2019

Ofcom’s number portability agreement allows you to transfer your phone number to another service provider to get a better deal or service, just like switching your gas or electricity supplier. So if you have a non-geographical or even a regular 01 & 02 number from another service provider, you can port it to Planet Numbers More…

voip for business

Can VoIP really transform your business?

28th February 2019

As the decades and even centuries have passed, telecoms revolutions have come and gone, each one leaving an appreciably altered corporate landscape in its wake. Back in 1876, Alexander Graham Bell invented the first telephone – and another big upheaval, VoIP, is already with us. Well, in a sense. While your own business might not More…

telephone answering service

5 sectors that would benefit from a telephone answering service

21st February 2019

Have you ever attempted to call a business at what you deemed a perfectly sensible time, only for frustration to set in when voicemail audibly kicked in? In that case, you could easily sympathise with any of your customers who run up against the same brick wall when trying to contact your firm. When your More…

buy virtual phone number

The Benefits When You Buy a Virtual Phone Number

20th February 2019

Since the telephone was invented back in 1876, phone numbers have always important – especially for business that want to make themselves easy to contact for existing and new customers .  The only issue is if you have a fixed line number, you probably won’t be able to take it with you if you are More…

Should your company keep its phone number after relocating?

18th February 2019

There are many good reasons why you could be mulling over a relocation for your business. Perhaps the lease for your current premises is set to expire, and there’s a tempting carrot in the form of a larger building, a cheaper lease, or simply somewhere your personnel could more easily reach. However, moving a business More…

PHONE CALL SURVEYS

What can you learn from post-call surveys?

11th February 2019

It is in your company’s interest to keep searching for and finding new ways to improve the customer experience. Falling revenues or a disconcertingly high number of returns in your warehouse might indicate that something is wrong but could shed little light on exactly why. Hence, just before ending a call with a customer, your More…

Mid Call Transfer Solution

When might you need to efficiently transfer calls?

4th February 2019

Naturally, when you are on the phone to a customer or client, you want to be able to confidently answer any question they ask you. However, sometimes, you might not know exactly how to handle the issue but know someone else at the company who will – hence the need for a call transfer. Even More…