Postcode Call Routing

1st November 2016

Providing excellent customer service is always at the forefront of any successful business, and luckily there’s a brilliant new tool in our box of tricks which will help you make your callers’ phone experience even more enjoyable.

If you operate more than one branch in the UK, you’ll want to play to their individual strengths and allow them to offer each customer a friendly, ‘local’ experience. Wouldn’t it be great if your callers could be instantly and seamlessly connected to their local branch from the moment they dial your number? Well luckily the idea is now a reality thanks to Postcode Call Routing from Planet Numbers!

A slick, seamless service

It makes sense that callers are directed to their local branch; the branch’s regional knowledge means that your operators will often be best placed to answer any queries a local caller might have. What’s more, you can do all of this without having to lift a single finger. Here’s how it works:

A customer dials your company’s contact number, our system recognises where they’re calling from and both instantly and seamlessly connects them directly with their local branch. It really is as simple as that! Calls made from mobile phones will be connected to a default location of your choice, before being transferred to their local branch by one of your telephone operators.

If you’d like to find out more about the great services Planet Numbers has to offer, including Postcode Call Routing, Emergency Call Routing and Live Call Answering, simply click here or give us a call on 08000 886 886 and speak to a member of our friendly team.

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