The Six Big Benefits of 0800 Numbers

15th June 2012

Freephone and Freecall numbers, such as 0800 numbers, allow callers to make a call without paying charges. Someone picks up the charges, however, and that is the typically the number owner. Companies that do business in the UK use 0800 numbers so that clients can reach them easily from anywhere within the country. Companies outside the UK use Freephone because clients might not call them otherwise. There are many other benefits as well. Here are the big six:

1. 0800 numbers are non-geographic numbers (NGNs).

An 0800, like other NGNs, does not provide the caller with any geographic information, and this lets the business foster precisely the image they want to rather than the one they can’t avoid.

2. Promote goodwill and customer loyalty.

A Freephone number sends a powerful message to consumers. It says that we’re reputable, we’re successful enough to have such a number and that we care enough about your business to pay for it.

3. Promote lead generation.

The best leads are the ones that call you, and consumer research shows that Freephone numbers increases the response rate of advertisements and other marketing strategies by several hundred per cent, on average.

4. It is a no-risk investment.

The only way a company can lose its rights to 0800 numbers is by relinquishing them or selling them, and that means they can invest without any fear that the investment will someday go to waste.

5. Offers superior versatility as the business grows.

The problem with most business tools is the business outgrows them as it moves from small to medium to large. That is not a problem with 0800 numbers because as the company grows, the service can simply expand the support system behind the scenes.

6. These numbers allows for sophisticated control and analysis.

By default, most 0800 numbers include the ability to track, monitor, perform logging and analyse. Advanced control features include recording, voicemail, diversion plans, queuing, virtual receptionists and so forth.