One of the fascinating technologies in the telecommunications industry today is VoIP for businesses. Voice over Internet Protocol (VoIP), otherwise known as phone service over the internet, allows enterprises to perform voice calls and deliver multimedia content through a broadband internet connection.
A VoIP phone system is a game-changing innovation for organisations with no call answering service for their customers or no special dial-in numbers. VoIP allows companies to handle multiple calls simultaneously, including conference and group calls, making it easier for the employees and management to communicate with clients and enhance employee collaboration.
The VoIP phone system for business is, by no means, not a new technology. But it certainly provides more than traditional phone systems—features and functionality unique to your business that you can set up. Here’s a quick rundown of how you can maximise the service so you can move your business to VoIP.
7 Things Your Business Can Do with VoIP
1. Establish a comprehensive business network
The number of businesses using VoIP to communicate with employees and customers has increased in the past years. By ditching landlines and mobile services, companies can cut costs. Using a sole network to perform tasks and incorporate phone systems is cost-effective and more efficient. It provides excellent mobility that traditional phone systems cannot offer.
VoIP phone systems utilise the cloud for business phone calls, but that’s not all. Companies can explore features like instant messaging, voicemail to email, and more when communicating with their clients or customers and one another.
2. Do long-distance business phone calls
When using VoIP, you can choose to use only one VoIP number when making or receiving calls. So whether you’re working from home, in a hotel, or somewhere else, you can be reached at and make calls using one VoIP number. The best part is you don’t have to worry about the high cost of international calls.
Using the internet for domestic and long-distance calls is cheaper overall, given that your VoIP service provider offers better rates. Some providers even make international calls free.
3. Track your business data
You can monitor and assess your business communication analytics, such as the daily calls you receive, resolved calls, and cases by topics to give insights on how the business is doing with customer calls and see areas for improvement with a VoIP system.
You can use the data you see to implement better processes to help resolve issues faster and improve the overall customer experience. Seeing the insights, you can also decide what areas to prioritise in enhancing first and aid you in making well-informed next steps.
4. More efficient client interactions
If there are meetings that could have just been an email, there are also meetings that could have taken place through video conferencing. A VoIP service lets businesses conduct virtual client meetings, share documents over the cloud without fail, and reduce delay. Using a VoIP system allows you to configure where your calls come in and how.
For instance, you can program the first few rings to be forwarded to your office. If the call doesn’t get answered, it will be pushed to another device like a mobile phone. In short, you no longer have to miss urgent client calls. When it comes to important documents, your business associates can e-fax the documents using VoIP.
5. Helpful call answering services
One of the features of VoIP services is call screening. You can see who’s calling and think about how you should handle it. If the call comes in when you’re occupied with urgent and vital tasks, you can send it to voicemail (for transcription to email). If the call comes through your mobile phone for some reason, you can push it to your laptop, where you can access information relevant to the nature of the call.
Furthermore, you can set up incoming calls to ring multiple phones, so you can head wherever your work requires without fear of missing an important message. In the same vein, you can turn on the Do Not Disturb feature manually or on schedule for evenings or weekends to allow a better work-life balance.
6. Transcribe voicemails to emails or texts
Voicemails take some time to get through the entire message, and often, you need to excuse yourself from a meeting or pause a task to listen to them. The voicemail transcription or virtual voicemail feature instantly transcribes and converts your voicemails into text or email and sends them to your inbox.
With this feature, you can immediately scan the transcript on your phone and see if it’s an urgent matter—all this without disrupting your current tasks or meetings. It’s an excellent way to get important information right away.
7. Transfer calls between devices
Traditional phone systems allow transferring calls between one phone to another, but with VoIP, you can transfer calls from one device to another (e.g., from laptop to mobile phone). All you need is to install the VoIP mobile app and answer calls on the go or remotely.
Regardless of what smartphone or laptop brand your employees use, they can receive, make, and transfer calls. Moreover, VoIP offers businesses more flexibility in terms of where employees work, which is vital for organisations considering switching to a remote management system.
Scale Your Business with VoIP
A few taps or clicks and configurations are all it takes to customise your VoIP to your business operation, allowing you and your employees to work together better and use one telecom system without the need to install a piece of hardware.
With the right VoIP provider, you can make this phone system unique to your business needs. Good thing Planet Numbers UK can bring you all these features and more when you move your business to VoIP. Feel free to give us a call for VoIP services and technology for your business.