VoIP Phone System Features

Planet Numbers offers a completely managed VoIP service to help businesses become more efficient and more productive. An off-site, cloud-based VoIP strategy is ideal for large and small businesses – great for scaling your communications up and down as you demand!

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Core Features

Offering unbeatable clarity, stability and a raft of brilliant features, there’s never been a better time to invest in business grade VoIP. Take a look through all of the features and facilities you can expect from Planet Numbers’ VoIP packages, and start taking steps to get ahead of the competition. There’s no better way to upgrade corporate calling for the modern age!

Call Forwarding

Call Forwarding

Never miss a call again! Planet Numbers can tailor VoIP to ensure that your incoming calls are redirected by default.

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Call Routing Plans

Call Routing Plans

Call hunt groups from Planet Numbers allow you to forward and handle calls more efficiently than ever before. Completely manage your grouping and routing from your online dashboard and make a point of activating a raft of useful features along the way.

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Call Waiting

Call Waiting

Need to know when an important call might be coming through? With VoIP-based call waiting, Planet Numbers alerts you to a new caller even when you are mid-conversation.

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Desktop App

Desktop App

Planet Numbers gives you complete access to your call handling, voicemail, and other VoIP features through a brilliant desktop application.

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Mobile Softphone App

Mobile Softphone App

One of the best reasons to invest in VoIP through Planet Numbers is for mobile access to incredible call quality and management features.

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Voicemail

Voicemail

More than just a basic answering machine, VoIP voicemail allows you callers to record messages that you can pick up across remote devices.

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And there’s more

Auto Attendant

Auto Attendant

Why hire a receptionist when you can set up an auto attendant? A virtual receptionist through VoIP will custom-route calls to specific team members and departments as you demand.

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Busy Lamp Field

Busy Lamp Field

Need to keep track of which phones are doing what? A busy lamp field service, through VoIP, will allow you to see which phones are active, which are on calls, and which are available.

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Advanced Call Tracking

Advanced Call Tracking

With advanced call tracking via VoIP, you’ll be able to see where calls are coming from, when, and which departments are handling the most incoming queries.

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Call Blocking

Call Blocking

Planet Numbers offers flexible call blocking to ensure that specific numbers and prefixes are restricted for access from your network.

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Call Centre Supervisor

Call Centre Supervisor

Call centre supervision through Planet Numbers and VoIP allows you to create virtual ‘centres’, upgrading specific agents and users to monitor a set number of lines via your own online dashboard.

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Call Recording

Call Recording

With VoIP through Planet Numbers, you are able to quickly and easily automate the recording of all calls in and out of your centre.

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Call Whisper

Call Whisper

Call Whisper through VoIP allows you to gain insight into where your calls come from. Take advantage of an intuitive system which matches numbers to your database so that you’re well aware of who is calling through before an agent picks up the receiver.

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Incoming Caller ID

Incoming Caller ID

Want to know who’s calling? Incoming caller ID is an asset to all businesses with busy incoming call centres. Caller ID will show you which numbers are dialling, and you can even associate these with your existing client database.

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Conference Calling

Conference Calling

VoIP conference calling will allow you to set up virtual meetings ad hoc. With mobile users also able to access VoIP, this means that you can conference quickly and easily on the go, allowing for ultimate flexibility for your agents and your clients.

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CRM Integration

CRM Integration

VoIP through Planet Numbers will allow you to integrate calls and conferencing through a flexible customer relationship management platform.

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Music on Hold

Music on Hold

If you need to keep your callers in a queue while they wait to speak to your team, you can keep them entertained by uploading and managing hold music through VoIP.

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Video Calling

Video Calling

VoIP from Planet Numbers will enable you to speak to clients face to face as well as via the phone. VoIP can roll out to encompass several communications standards and software functions, meaning that you’re investing in a fully-fledged conferencing tour de force.

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Call Centre Agent

Call Centre Agent

Allow your agents to easily manage their queues and calls with a fully-fledged online assistant. The smart call centre agent service through Planet Numbers will allow users to take back control of their work in a whole new way.

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Save up to 90%

Enquire today and see how much your company will save by switching.

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