Advanced Call Tracking
With advanced call tracking via VoIP, you’ll be able to see where calls are coming from, when, and which departments are handling the most incoming queries. Call tracking via your online dashboard will allow you to schedule reporting, as well as to check if your agents and centre are hitting KPIs. You can easily customise reports to deliver information on agents, call times, missed connections, hold rates and more. If there is any call data you’d like to know more about, advanced call tracking packages are easy to manage and upscale completely online. Why not choose a package for advanced call tracking that suits your growth needs?