Call Centre Supervisor
Call centre supervision through Planet Numbers VoIP service allows you to create virtual ‘centres’, upgrading specific agents and users to monitor a set number of lines via your own online dashboard.
This means that, should you wish, you can arrange for specific team members to act as delegated managers of a specific set of phones or other agents. This means that, instead of managing separate groups completely through your online dashboard on your own, you can set tasks for specific agents or supervisors, effectively managing your team a little at a time.
This time-saving measure is easy to customise and can scale up and down as you require.